Privacy Policy

Conditions and Privacy

We appreciate you visiting the Madelise Palace Hotel website. Your privacy is something we value and are committed to safeguarding. To further appreciate the obligations we make to respect and defend the rights of our visitors, please read the Privacy Policy below.

In accordance with the terms of the Privacy Policy, we shall describe how we collect, use, and (in specific situations) disclose your personal data. The policy will also detail the precautions we take to protect the privacy of our clients' personal data. The Privacy Policy will also provide your options for how your personal information is collected, used, and disclosed.

We place a high value on maintaining your confidence while safeguarding your personal information. As a result, we will use your name and any other information we have about you in line with the Privacy Policy's provisions. We only gather the data that is required for the selling and purchase process.

Your information will be kept by us for whatever long the law requires or as needed for any other reason. You don't need to give any personal information to use the browser and website.

You have the right to seek for access to your personal information and the free correction of any mistakes. You have the right to ask us to cease using your personal information for marketing at any time.

1. Gathering of Personal Data

When you wish to buy services online, we will ask you for a variety of details in order to build confidence.

Your information is gathered, saved, and processed by us so that we can offer the service, process reservations, and send out follow-up notifications. Title, name, gender, date of birth, email, address, phone number, fax, payment information, card payment information, and bank account information are all examples of personal information that we collect.

To fulfill your order, offer the services and information you seek through the website, and at your request, we shall make use of the information you have supplied. Moreover, we'll use this information to administer your account, confirm and carry out online transactions, audit data downloads from the web, enhance site functionality and content, and make it more responsive to your needs.

Our International Network agents will handle the processing of online payments. You must only provide accurate and truthful information to us, the Agent, and the website, and you must keep us informed of any changes.

We keep a record of your order information, but we are unable to make it available to the public due to security concerns. You promise to keep your personal information private and keep it from being shared with outside parties.

2. Security

We implement the necessary technological and security safeguards to guard against unauthorized or illegal access, data loss, deletion, and damage. Your personal information is gathered when we gather data online and stored on a secure server. Your whole credit or debit card number shouldn't be sent to us in an unencrypted format. While collecting, storing, and disclosing your information, we maintain both physical and technological security measures.

Due to our security methods, we occasionally may ask for identification before providing you with personal information. We caution you from sending anyone your payment information by email since we cannot be held liable for any loss you may suffer as a result of such information. clients via email or the internet.

You firmly reject using any software.

Although we promise to keep all transaction information private, we reserve the right to turn it over to law enforcement upon their request.

The laws of Vietnam, as well as Vietnam's courts, govern the terms, conditions, and contents of this website.

3. Gains for clients


You have the right to seek for access to your personal information and the free correction of any mistakes. You have the right to ask us to cease using your personal information for marketing at any time.